According to the regulator, installations work inside customer’s home for fixed broadband can only be performed at locations that are within green zone. This also applies to restoration, network maintenance, and new infrastructure installations.
For areas that have been designated as yellow and red zones, ISPs and telcos are only allowed to perform work outside customer’s home. For troubleshooting, their scope has also been limited up to the Distribution Point only. MCMC stated that this decision was taken because on-premises installation, maintenance, and troubleshooting procedures usually required at least two personnel. Even when they visit locations that have been deemed as green zone, ISP and telco staff are required to show their declaration of heath to customers before performing any work over there.
Additionally, they also need to wear face mask and practice social distancing throughout their duration at customer’s home. As a temporary measure, MCMC has recommended customers within yellow and red zones to consider wireless broadband service instead which can be activated without having ISP or telco staff coming to their home. (Additional image: Blog Uncle Chai.)
